Refund policy
First + foremost, we stand by the quality of our products.
Our team is here to help you. If you have any questions about your purchase, please email us at support@jenniferfugo.com.
If you believe you've had an adverse reaction to a supplement purchased from QuellShop.com, submit a ticket through our contact form HERE. Please be patient with us, as it can take 7 to 10 business days for us to collect the information we need from you and process your ticket.
DIGITAL PRODUCTS & ONLINE COURSES
All masterclasses are non-refundable, with the exception of the Skin Rash Deep Dive (Level 1) masterclass, which is subject to a 30-day refund policy.
PHYSICAL PRODUCTS
All physical products purchased on clearance, discontinued status, during a sale with promotional discounts, or free gifts included with purchase are considered to be a final sale and non-refundable.
Damaged containers upon arrival of your package:
We offer replacement of any product that arrives damaged during shipping or delivery. Damaged containers must be reported within 3 business days of receipt of the package by sending a detailed description of the issue along with photos of the product that arrived damaged or defective to support@jenniferfugo.com.
Supplements and supplement accessories:
All capsules, powders and supplement accessories are non-refundable. All sales on these products are final.
Skincare products:
Our skincare sample kit is the best way to test out the three skincare creams to see if you like the aroma, texture + overall product. We recommend always starting with the sample kit before making a full-sized skincare cream purchase.
Unopened/Sealed skincare products:
We offer a 30-day return (from the date of purchase) on any unopened, sealed skincare products. An unopened product must have all plastic and bottle security seals intact in order for the product to qualify for a return. If all seals are not intact, the product has been tampered with and is not returnable. Empty containers are not eligible for returns or refunds.
Opened skincare products:
Once skincare products are opened, full-size 2 ounce skincare creams are not eligible for return or credit if you don't like them or your skin isn't compatible with the products. We offer a skincare sample kit that is best for testing and trialing the products on your skin.
How to Return a Product or Request a Refund:
- To initiate a return or refund, you must submit your request in writing to our team at support@jenniferfugo.com and let us know if you're requesting a return for a new/unopened item, an opened/used item, or reporting a damaged product.
- For damaged products, you must include a detailed explanation of what happened and photos of the damage in your return request, which must be reported within 3 business days of receipt of your package.
- Our team will evaluate your return request and provide you with shipping instructions.
- You are responsible for obtaining tracking information on return packages to ensure proof of delivery during the return process. We are not responsible for returns that get lost and aren't delivered to us.
- You are responsible for paying return shipping costs.
- Once the product is delivered, it will be inspected. If the product is in resellable condition, we will then issue a refund or store credit depending on the situation.
All approved returns are subject to a 15% restocking fee.
Products returned to us that do not comply with our return process will not be accepted.
Products returned by refusing the package upon delivery will not be accepted, and thus no refund can be issued as often these packages do not ever make it back to us.
Please note all shipping charges are non-refundable, including initial shipping fees and return shipping costs.
Package Theft After Delivery:
We are not responsible for packages that are marked as delivered by the shipping carrier and were stolen. In this instance, you must file a claim with the carrier to determine a solution. We cannot offer refunds for these packages nor file claims on your behalf.
** Please note: Purchase history is monitored for abuse and chargebacks. It is imperative that you contact us to go through the proper process for returns and exchanges. We reserve the right to limit future purchases, returns or exchanges in the event that your account is flagged for this type of behavior.