Once your order has been shipped, you will receive a confirmation email from us (support@jenniferfugo.com) with your package’s details and tracking number.

You can CLICK HERE to login to the subscription portal where you can manage your subscriptions. If you have any questions or trouble, please reach out to support@jenniferfugo.com.

All charges from QuellShop.com will appear on your credit card statement as “Jennifer Fugo / Quell Shop”.

Your coupon code can be added on the checkout page. Under the products in your cart on the right-hand side of the page, there is a box that says "Discount code" where you can enter a coupon code to apply to the order.

Coupon codes will not work if they are expired or if they are only available for one-time use.

Also coupon codes do not work on kits (items that contain multiple products) since they are ALREADY DISCOUNTED more than what a coupon would allow for.

Double check the email or social post for expiration dates, and keep in mind coupon sites are not authorized by Quell Shop to offer or share coupon codes for this site. We will not honor any codes that come from those types of websites.

Please contact us at support@jenniferfugo.com and depending on the situation, we may be able to help you.

We fulfill orders Monday through Friday. Most orders are processed for shipping within 2 business days (often sooner). Shipping takes 2 to 5 days within the continental US, depending on your location. Shipping could take 7 or more days for Hawaii, Alaska and Puerto Rico.

We only ship to the US at this moment.

You will have a better idea of the approximate arrival date once you receive your confirmation email with the tracking number.

In order to provide you with the freshest batches, immediate availability between products can vary. If your order contains multiple products, some items in your order may ship out before others and arrive at different times.

Please contact us at support@jenniferfugo.com and we will work with you on getting your product replaced.

Be aware that…

1. Supplements (including protein powders) are not filled to the top.
2. All protein powders contain scoops. If you do not see a plastic scoop upon opening, use a knife or spoon to find it. It’s possible that it’s towards the bottom of the bottle. We do not have any control of this due to the contents being turned during shipping.
3. Skincare products may show signs of separation or melting in warmer temperatures/climates because our products are made from natural ingredients. Stirring or shaking the contents and then allowing the closed container to sit at room temperature for a few hours will help them return to their original consistency.

First + foremost, we stand by the quality of our products.

Our team is here to help you. If you have any questions about your purchase, please email us at support@jenniferfugo.com.

If you believe you've had an adverse reaction to a product purchased from QuellShop.com, submit a ticket through our contact form HERE. Please be patient with us, as it can take 7 to 10 business days for us to collect the information we need from you and process your ticket.

DIGITAL PRODUCTS & ONLINE COURSES

All masterclasses are non-refundable, with the exception of the Skin Rash Deep Dive (Level 1) masterclass, which is subject to a 30-day refund policy.

PHYSICAL PRODUCTS

All physical products purchased on clearance, discontinued status, during a sale with promotional discounts, or free gifts included with purchase are considered to be a final sale and non-refundable

Damaged containers upon arrival of your package:

We offer replacement of any product that arrives damaged during shipping or delivery. Damaged containers must be reported within 3 business days of receipt of the package by sending a detailed description of the issue along with photos of the product that arrived damaged or defective to support@jenniferfugo.com.

Supplements and supplement accessories:

All capsules, powders and supplement accessories are non-refundable. All sales on these products are final.

Skincare products:

Our skincare sample kit is the best way to test out the three skincare creams to see if you like the aroma, texture + overall product. We recommend always starting with the sample kit before making a full-sized skincare cream purchase.

Unopened/Sealed skincare products:

We offer a 30-day return (from the date of purchase) on any unopened, sealed skincare products. Empty containers are not eligible for returns or refunds.

Opened skincare products:

Once skincare products are opened, full-size 2 ounce skincare creams are not eligible for return or credit if you don't like them or your skin isn't compatible with the products. We offer a skincare sample kit that is best for testing and trialing the products on your skin.

How to Return a Product:

1. To return a product, email our team at support@jenniferfugo.com and let us know if you're requesting a return for a new/unopened item, an opened/used item, or reporting a damaged product.
2. For damaged products, you must include a detailed explanation of what happened and photos of the damage in your return request, which must be reported within 3 business days of receipt of your package.
3. Our team will evaluate your return request and provide you with shipping instructions.
4. Your are responsible for obtaining tracking information on return packages to ensure proof of delivery during the return process. We are not responsible for returns that get lost and aren't delivered to us.
5. You are responsible for paying return shipping costs.
6. Once the product is delivered, it will be inspected. If the product is in resellable condition, we will then issue a refund or store credit depending on the situation.

Products returned to us that do not comply with our return process will not be accepted.

Products returned by refusing the package upon delivery will not be accepted, and thus no refund can be issued as often these packages do not ever make it back to us.

Please note all shipping charges are non-refundable, including initial shipping fees and return shipping costs.

Package Theft After Delivery:

We are not responsible for packages that are marked as delivered by the shipping carrier and were stolen. In this instance, you must file a claim with the carrier to determine a solution. We cannot offer refunds for these packages nor file claims on your behalf.

** Please note: Purchase history is monitored for abuse and chargebacks. It is imperative that you contact us to go through the proper process for returns and exchanges. We reserve the right to limit future purchases, returns or exchanges in the event that your account is flagged for this type of behavior.

The purchase of discounted products (both physical and digital) during a sale/promotion period included in that sale/promotion are FINAL SALES. No refunds are offered on these products since they are purchased at a discounted rate.

If a supplement bothers you, it’s best to try taking it with food rather than on an empty stomach.

At this time, Quell skincare products have not been tested for use on the skin around the eyes. Therefore we do not recommend use in that area.

The reason for our abundance of caution is because your eyes are an extension of your brain. Unless a product explicitly states that it is safe for use around the eyes, use of a product without safety testing could cause damage to the eyeballs themselves since everything you put in that area can “melt” (since the skin is warm) and move into the eyes.

As a general rule of thumb, a lack of a warning against or safety statement for the use around the eye doesn’t mean the product is, in fact, safe for use on skin around the eyes.

CLICK HERE for Quell Skincare usage tips.

At this time, we do not offer practitioner wholesale pricing or discount.

Unfortunately, we cannot be held responsible for packages that are marked as delivered by the shipping carrier and were stolen. You will need to file a claim and work with the carrier to determine what happened to your package. We cannot offer refunds for these packages nor file claims on your behalf as it is too time-consuming for our very tiny team.