Frequently Asked Questions

Once your order has been shipped, you will receive a confirmation email from us (support@jenniferfugo.com) with your package’s details and tracking number.

All charges from QuellShop.com will appear on your credit card statement as “Jennifer Fugo / Quell Shop”.

Your coupon code can be added on the checkout page. Under the heading “Checkout”, there is information about how to add the coupon code. It is added before starting to enter your personal details.

Coupon codes will not work if they are expired or if they are only available for one-time use.

Also coupon codes do not work on kits (items that contain multiple products) since they are ALREADY DISCOUNTED more than what a coupon would allow for.

Double check the email or social post for expiration dates, and keep in mind coupon sites are not authorized by Quell Shop to offer or share coupon codes for this site. We will not honor any codes that come from those types of websites.

Please contact us at support@jenniferfugo.com and depending on the situation, we may be able to help you.

We fulfill orders Monday through Friday. Most orders are processed for shipping within 2 business days (often sooner). Shipping takes 2 to 5 days within the continental US, depending on your location. Shipping could take 7 or more days for Hawaii, Alaska and Puerto Rico.

We only ship to the US at this moment.

You will have a better idea of the approximate arrival date once you receive your confirmation email with the tracking number.

In order to provide you with the freshest batches, immediate availability between products can vary. If your order contains multiple products, some items in your order may ship out before others and arrive at different times.

Please contact us at support@jenniferfugo.com and we will work with you on getting your product replaced.

Be aware that…

1. Supplements (including protein powders) are not filled to the top.
2. All protein powders contain scoops. If you do not see a plastic scoop upon opening, use a knife or spoon to find it. It’s possible that it’s towards the bottom of the bottle. We do not have any control of this due to the contents being turned during shipping.
3. Skincare products may show signs of separation or melting in warmer temperatures/climates because our products are made from natural ingredients. Stirring or shaking the contents and then allowing the closed container to sit at room temperature for a few hours will help them return to their original consistency.

First + foremost, we stand by the quality of our products.

Supplements (capsules, powders, etc.) are non-refundable. All sales on these products are final.

Skincare products offer a 30-day return policy. To qualify, you must:

1. Contact customer service within 30 days of your purchase at support@jenniferfugo.com.
2. Have at least 50% of the skincare product content still in the jar. We will not accept returns on empty containers.
3. Send photos of products that arrive damaged or with a defect. Damage must be reported with 3 business days from receipt of the package.
4. Have tracking on all return packages so that you can prove it was delivered during the return process. We are not responsible for returns that get lost + aren’t delivered to us.

Do not mail products back to us without a Return Authorization. They will not be accepted. A Return Authorization will provide you with specific step-by-step details on how to return your order for a refund. Refusal to accept the package or return of the package to the fulfillment center without a Return Authorization may also incur an additional restocking fee.

All shipping charges are non-refundable — meaning that the cost of shipping the product back to us is not covered nor is the initial shipping cost refundable.

Notice: We highly recommend that you return it properly and do NOT refuse the package. Unfortunately, refused packages are likely to become lost, and we have no method of tracking them down (due to postal service policies). If you refuse a package, you acknowledge that we may be unable to recover your package or issue a refund. Thanks for your understanding!

NOTE: If you purchased a Quell product from an online site other than quellshop.com you will need to contact that company regarding returns. Refunds cannot be processed on products purchased through other websites or vendors.

NOTE: All discounted products purchased during a promotion or sale are considered a “FINAL SALE”. No refunds are granted for these products included in a promotion or sale.

NOTE: Purchase history is monitored for abuse + chargebacks. It is imperative that you contact us + go through the process set up for returns + exchanges. We reserve the right to limit future purchases, returns or exchanges in the event that your account is flagged for this type of behavior.

The purchase of discounted products (both physical and digital) during a sale/promotion period included in that sale/promotion are FINAL SALES. No refunds are offered on these products since they are purchased at a discounted rate.

If a supplement bothers you, it’s best to try taking it with food rather than on an empty stomach.

At this time, Quell skincare products have not been tested for use on the skin around the eyes. Therefore we do not recommend use in that area.

The reason for our abundance of caution is because your eyes are an extension of your brain. Unless a product explicitly states that it is safe for use around the eyes, use of a product without safety testing could cause damage to the eyeballs themselves since everything you put in that area can “melt” (since the skin is warm) and move into the eyes.

CLICK HERE for Quell Skincare usage tips.

At this time, we do not offer practitioner wholesale pricing or discount.

Unfortunately, we cannot be held responsible for packages that are marked as delivered by the shipping carrier and were stolen. You will need to file a claim and work with the carrier to determine what happened to your package. We cannot offer refunds for these packages nor file claims on your behalf as it is too time-consuming for our very tiny team.