Once your order has shipped, you will receive a confirmation email from us (support@jenniferfugo.com) with your package details and tracking number.

Alternatively, if you paid with Shop Pay or purchased through the Shop app, you can view your tracking information and shipping updates through the Shop app.

You can CLICK HERE to login to the subscription portal where you can manage your subscriptions. If you have any questions or trouble, please reach out to support@jenniferfugo.com.

All charges from QuellShop.com will appear on your credit card statement as “Jennifer Fugo / Quell Shop”.

Coupon codes can be added to your order at checkout.

Under the products in your cart on the right-hand side of the page, there is a box that says "Discount code" where you can enter a coupon code to apply to the order.

Please note, coupon codes cannot be combined with store credit or other coupon codes.

Coupon codes will not work if they are expired, if they are only available for one-time use and have been used already, or if you try combining them with another code or store credit.

Coupon codes do not work on kits (items that contain multiple products) since they are ALREADY DISCOUNTED more than what a coupon would allow for.

Double check the email or social post for expiration dates, and keep in mind coupon sites are not authorized by Quell Shop to offer or share coupon codes for this site. We will not honor any codes that come from those types of websites.

Please contact us at support@jenniferfugo.com. Depending on the situation, we may be able to help you.

We fulfill orders Monday through Friday. Most orders are processed for shipping within 2 business days (often sooner). Shipping takes 3 to 7 days within the continental US, depending on your location. Shipping could take 7 or more days for Hawaii, Alaska and Puerto Rico.

We only ship within the US at this moment.

You will have a better idea of the approximate arrival date once you receive your confirmation email with your tracking details.

In order to provide you with the freshest batches, immediate availability between products can vary. If your order contains multiple products, some items in your order may ship out before others and arrive at different times.

Please contact us at support@jenniferfugo.com and we will work with you on getting your product replaced. We ask that any damaged products are reported within three business days of receiving your package.

Be aware that…

1. Supplements (including protein powders) are not filled to the top.
2. Skincare products may show signs of separation or melting in warmer temperatures/climates because our products are made from natural ingredients. Stirring or shaking the contents and then allowing the closed container to sit at room temperature for a few hours will help them return to their original consistency.

Please review our full return policy here.

The purchase of discounted products (both physical and digital) during a sale/promotion period included in that sale/promotion are final sale. Refunds are not offered on these products since they are purchased at a discounted rate.

If a supplement bothers you, it’s best to try taking it with food rather than on an empty stomach.

At this time, Quell skincare products have not been tested for use on the skin around the eyes. Therefore we do not recommend use in that area.

The reason for our abundance of caution is because your eyes are an extension of your brain. Unless a product explicitly states that it is safe for use around the eyes, use of a product without safety testing could cause damage to the eyeballs themselves since everything you put in that area can “melt” (since the skin is warm) and move into the eyes.

As a general rule of thumb, a lack of a warning against or safety statement for the use around the eye doesn’t mean the product is, in fact, safe for use on skin around the eyes.

CLICK HERE for Quell Skincare usage tips.

Please contact support@jenniferfugo.com to inquire about our current offerings for practitioner pricing.

Unfortunately, we cannot be held responsible for packages that are marked as delivered by the shipping carrier and were stolen. You will need to file a claim and work with the carrier to determine what happened to your package. We cannot offer refunds for these packages nor file claims on your behalf as it is too time-consuming for our very tiny team.