Return Policy

First + foremost, we stand by the quality of our products.

Supplements (capsules, powders, etc.) are non-refundable. All sales on these products are final.

Skincare products offer a 30-day return policy. To qualify, you must:

  1. Contact customer service within 30 days of your purchase at [email protected]
  2. Have at least 50% of the skincare product content still in the jar. We will not accept returns on empty containers.
  3. Send photos of products that arrive damaged or with a defect. Damage must be reported with 3 business days from receipt of the package.
  4. Have tracking on all return packages so that you can prove it was delivered during the return process. We are not responsible for returns that get lost + aren’t delivered to us.

Do not mail products back to us without a Return Authorization. They will not be accepted. A Return Authorization will provide you specific step-by-step details on how to return your order for a refund.

The cost of shipping the product back to us is not covered nor is the initial shipping cost refundable.

Package Theft After Delivery: Unfortunately, we cannot be held responsible for packages that are marked as delivered by the shipping carrier and were stolen. You will need to file a claim and work with the carrier to determine what happened to your package. We cannot offer refunds for these packages nor file claims on your behalf as it is too time-consuming for our very tiny team.

NOTE: If you purchased a Quell product from an online site other than quellshop.com you will need to contact that company regarding returns. Refunds cannot be processed on products purchased through other websites or vendors.

NOTE: Purchase history is monitored for abuse + chargebacks. It is imperative that you contact us + go through the process set up for returns + exchanges. We reserve the right to limit future purchases, returns or exchanges in the event that your account is flagged for this type of behavior.